Privacy policy
Privacy Policy
Accepting the Privacy Policy
By using this website or our services, you confirm that you have read and understood this Privacy Policy, including how and why we collect, use, and store your information.
TrustMeds (Faridia Rx Limited) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
TrustMeds (Faridia Rx Limited) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
We value the trust you place in us by providing personal information and are transparent about how we handle it.
We may update this policy periodically to reflect regulatory changes, so please review it regularly.
We may update this policy periodically to reflect regulatory changes, so please review it regularly.
Who we are
TrustMeds is the trading name of Faridia Rx Limited (Company No. 16185196).
Registered address: Empress Business Centre, 380 Chester Road, Manchester M16 9EA.
Registered address: Empress Business Centre, 380 Chester Road, Manchester M16 9EA.
We are registered with the General Pharmaceutical Council (GPhC No. 9012861).
Our Clinical Lead is Mr Ahmed Shahid (MPharm, GPhC 2085651).
Our Clinical Lead is Mr Ahmed Shahid (MPharm, GPhC 2085651).
Information we collect
We collect information directly from you when you use our website, complete medical questionnaires, or contact us. This may include:
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Personal details such as your name, address, date of birth, email, and phone number.
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Medical information including your health history, current conditions, allergies, and medicines.
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Proof of identity verified securely through Yoti.
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Payment information such as debit/credit card details (processed securely by our payment provider).
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Website usage data, including IP address, device information, browser type, and pages visited (via cookies and analytics tools).
Why we collect your information
We process your data to:
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Provide medical advice, prescribe medicines safely, and dispense your orders.
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Verify your identity and confirm you are legally entitled to receive prescription medicines.
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Process payments and deliver your orders.
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Communicate with you about your treatment or account.
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Comply with our legal and regulatory obligations.
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Improve our website, services, and patient experience.
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Send service updates and, where permitted, marketing about similar products (you can opt out any time).
Legal basis for processing
We rely on the following lawful bases:
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Performance of a contract – to provide pharmacy services, dispense medicines, and process your orders.
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Legal obligation – to meet regulatory and record-keeping requirements.
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Consent – where you have agreed to receive marketing or provided medical information for treatment.
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Legitimate interest – to improve our services and ensure patient safety.
For sensitive medical data, processing is permitted because it is necessary for the purposes of medical diagnosis and the provision of health care.
Sharing your information
We only share your information where necessary to provide or support your treatment. This includes:
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Qualified prescribers and pharmacists within TrustMeds.
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Royal Mail (for delivery updates).
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Technology providers who host or secure our systems.
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Your regular GP, where relevant to your ongoing medical care.
All third parties are bound by confidentiality agreements and data-protection laws. We do not sell or rent your data to anyone.
International transfers
Your data is stored securely within the UK.
If it is ever necessary to transfer information outside the UK (for example, for secure backup storage), we ensure equivalent safeguards and contracts are in place to protect your data.
If it is ever necessary to transfer information outside the UK (for example, for secure backup storage), we ensure equivalent safeguards and contracts are in place to protect your data.
How long we keep your data
We keep your personal information only as long as needed to fulfil the purposes described here or as required by law.
Pharmacy and medical records are retained in line with GPhC guidelines and professional standards.
Pharmacy and medical records are retained in line with GPhC guidelines and professional standards.
Security
We use industry-standard security measures to protect your information against unauthorised access, alteration, or loss.
All data is stored on encrypted servers, and access is limited to authorised personnel.
While we take every precaution, information sent by email or over the internet is never 100% secure, so you send it at your own risk.
All data is stored on encrypted servers, and access is limited to authorised personnel.
While we take every precaution, information sent by email or over the internet is never 100% secure, so you send it at your own risk.
Your rights
Under UK GDPR you have the right to:
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Access a copy of the information we hold about you.
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Correct inaccurate or incomplete data.
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Request deletion of your data (where legally permitted).
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Restrict or object to processing in certain circumstances.
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Receive your data in a portable format (where applicable).
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Withdraw consent for marketing at any time.
If you remain unhappy, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
TrustMeds uses cookies to improve website performance and provide a better experience.
Cookies help us remember preferences, track usage, and analyse how visitors interact with our site.
You can disable cookies in your browser settings at any time, though some features may not function properly.
For more information, see our Cookie Policy.
Cookies help us remember preferences, track usage, and analyse how visitors interact with our site.
You can disable cookies in your browser settings at any time, though some features may not function properly.
For more information, see our Cookie Policy.
Links to other websites
Our website may contain links to other websites. This Privacy Policy applies only to trustmeds.co.uk.
We are not responsible for the privacy practices of other sites and encourage you to read their policies when you visit them.
We are not responsible for the privacy practices of other sites and encourage you to read their policies when you visit them.
Review of this policy
We keep this policy under regular review and update it as required by law or practice.
Last reviewed 22 October 2025.
Last reviewed 22 October 2025.
Contact:
Faridia Rx Limited t/a TrustMeds
Empress Business Centre, 380 Chester Road, Manchester M16 9EA
0161 518 1003 team@trustmeds.co.uk
Faridia Rx Limited t/a TrustMeds
Empress Business Centre, 380 Chester Road, Manchester M16 9EA
0161 518 1003 team@trustmeds.co.uk