FAQs

To place an order, complete an online consultation form with your medical details. A licensed prescriber will review your answers. If approved, your prescription is issued, dispensed by our registered pharmacy, and dispatched directly to your address via Recorded Delivery.

Yes. All prescription medicines require approval by our qualified prescribing team. You don’t need a paper prescription from your GP, as our comprehensive online consultations provides everything needed for the prescriber to assess your suitability. Our team may contact you if they require further information.

Your bank statement will show a neutral company name, not the details of the medication or treatment. This keeps your purchase private and discreet.

Yes. They are genuine, regulated products sourced through official supply chains. We never use unverified or unlicensed medication.

You’ll start by completing a short medical questionnaire to help our clinicians assess your suitability for treatment. If we need any additional information, our team will contact you by email, telephone, or video call before your prescription is approved.

The recent change in Mounjaro’s price is due to a manufacturer-led adjustment to bring UK prices in line with other countries. This follows wider global price corrections and increased production costs linked to tariffs and supply pressures. At TrustMeds, we always review prices carefully to keep them as fair and transparent as possible while ensuring a safe, reliable cold-chain service.

Yes, but only under medical supervision. Both are GLP-1 medications, but they have different active ingredients, dosing schedules, and responses. Your prescriber will guide whether switching is suitable, which strength to move to and how to do it safely.

Mild side effects like nausea, diarrhoea or constipation are common and often improve with time, diet improvement and lifestyle changes. If side effects are severe, persistent, or worrying, contact your prescriber. Seek urgent medical help if you develop chest pain, breathing problems, or severe stomach pain.

If you notice an irritation or lump at the injection site, it may be a mild reaction. Rotate injection sites each week to reduce the chance of this happening. If the lump is painful, persistent, or growing, seek medical advice promptly.

Never adjust your dose without medical advice. If side effects are difficult to manage, your prescriber may suggest staying on a lower dose longer or pausing before increasing further.

If you miss a dose and it’s within 4 days (96 hours), take it as soon as possible. If more than 4 days have passed, skip the missed dose and continue with your usual schedule. Do not take two doses close together.

You can usually continue your medication if you have a mild illness. If you are vomiting, unable to eat or drink, or very unwell, seek advice before taking your next dose.

Weight loss results can take from weeks to months to show. If you’re concerned about progress, track your weight and discuss with your prescriber. They may adjust your dose or review other factors such as diet and lifestyle.

Yes. If you are tolerating your dose and seeing results, your prescriber may advise you to continue at that level. Dose increases are not always necessary.

GLP-1 medications slow digestion. For safety, you may need to stop them temporarily before surgery or procedures with anaesthesia. Always inform your doctor and follow their advice.

Most side effects improve within a few days to weeks as your body adjusts. For some people, mild symptoms may persist longer. If side effects don’t improve, contact your prescriber.

They can temporarily worsen during dose increases. This is why doses are increased gradually. If side effects are difficult, your prescriber may recommend staying on a lower dose longer.

No. They should not be used in pregnancy, as their safety has not been established. Speak to your doctor or prescriber if you are pregnant or planning to conceive.

Yes. You should use contraception while taking weight loss treatments such as Mounjaro and Wegovy, as they are not recommended during pregnancy.

Yes. These medicines can slow how your body absorbs the pill, which may reduce its effectiveness. Use extra contraception (like condoms) for four weeks after starting and four weeks after any dose increase. Non-oral methods such as the implant or coil are not affected.

You should stop weight loss injections at least 2 months before trying to conceive. This allows the medicine to leave your system safely.

Yes. All medicines are sent in plain, unbranded packaging. There are no labels or markings that reveal the contents, ensuring your order remains completely private.

Orders approved before the daily cut-off are usually dispatched the same day. Standard delivery across the UK takes 1–2 working days. Next-day tracked delivery is available for faster service. Deliveries to remote areas may take longer.

Weight loss injectables such as Mounjaro are shipped in temperature-controlled packaging to keep them stable in transit. Orders are sent by tracked courier, and you will receive updates via email or text until delivery is complete.

Delivery costs depend on the option chosen at checkout. Standard delivery is often included in the price, while next-day express delivery may carry a small additional fee. All delivery charges are shown clearly before you confirm your order.

Yes. We deliver to the Scottish Highlands, Northern Ireland, and the Channel Islands. Please allow extra time, as delivery to remote areas may take 1–2 days longer than mainland UK.

We currently deliver within the UK. International delivery is not available due to local prescribing and pharmacy regulations. If you are based outside the UK, please seek treatment from a licensed provider in your country.

Yes. TrustMeds operates with complete confidentiality. Your personal and medical information is kept secure and private, in line with UK GDPR and healthcare regulations. Orders are delivered discreetly, with no indication of the contents on the packaging.

Yes. TrustMeds is regulated by the General Pharmaceutical Council (GPhC) and all prescriptions are issued by qualified UK prescribers. Medicines are dispensed from our licensed dispensary that complies with strict safety and quality standards.

If you experience mild side effects, contact the TrustMeds clinical team or your GP for advice. For severe or unexpected reactions such as chest pain, difficulty breathing, or allergic swelling, call 999 immediately. For urgent but non-emergency concerns, call NHS 111.

TrustMeds provides treatment for a wide range of conditions, including weight loss, erectile dysfunction and hair loss. Each treatment is subject to an online consultation and prescriber approval.

If you are unhappy with the service, you can make a complaint by contacting customer support via email or phone. Your complaint will be acknowledged and investigated promptly.